Refund and Returns Policy

Overview

Natural Herbs Shop (Private) Limited offers products with money back guarantee. If a customer wants to return the shipment, NHS refunds the money back to the customer. Since Natural Herbs Shop bears the shipping charges, customer shall bear those charges in case of product return.

Natural Herbs Shop (Private) Limited offers a 10-day return policy on all products. This means that you can order a product, try it in 7 days, and if you don’t like it, you can send it back to us for a refund. To return a product, just send it back to us in the same condition that you received it. We’ll process your return as soon as we receive the product and refund your payment to the same account that you used to make the purchase.

Refunds

Once your return is received and inspected, we will contact to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed immediately.

Exchanges

We will replace items if they are defective or damaged.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

How to Return the Product?

If you’re not satisfied with the product that you’ve purchased, you have the right to return it by following the process mentioned below.

Contact our customer service team at support@naturalherbsshop.com or through contact us form and let them know that you would like to return the product. Share your order number in the email while making the refund request. You will get a confirmation email by the company’s representative to know the reason of product return and further process your request.
After receiving the acknowledgement email, package up the product and send it back to us using the shipping method of your choice. We’ll process your return as soon as we receive the product and refund your payment using the same method that you used to purchase the product.

Conditions

If you’re not happy with a purchase, you can return it within 10 days of receiving the product.
No refund claim shall be entertained after 10 days of receiving the product.
The product must not be used more than twice in case you wish to return us back.
The refundable amount shall be 100% for all orders less than $100.
There shall be a 10% deduction from the total amount for refund claims with amount more than $100.
Payment will be returned to the same account used for making the purchase.

Payment Returns Gateway

At Natural Herbs Shop (Private) Limited , we have a simple policy for refund. You get your payment returned to the same account you used for purchase.

If you paid via credit card, the payment will be credited back to that same card.
PayPal transfers are refunded through PayPal.

It is important to note that shipping costs are non-refundable. The payment will be credited after we receive and inspect the product you have returned, which typically takes about 5-7 business days.

Refund Period

Once we receive the product back, the process of refunding your payment will begin. Depending on the payment method used, it may take a few days to see the refund in your account.