Order Processing

All orders are processed and dispatched within 24–48 hours of order placement. Orders placed on weekends or public/national holidays will be shipped on the next working business day. You will receive an order confirmation email immediately after purchase, followed by a shipping notification with your tracking details once your order has been dispatched.

Free Worldwide Shipping

We offer FREE shipping on all retail orders worldwide. No minimum order value required — what you see is what you pay.

Estimated Delivery Time

Delivery is mostly done through postal service which can take time between 3 to 28 working days to deliver, depending on destination country.

Delivery time vary due to customs processing, postal delays, or peak seasons. Natural Herbs Shop is not responsible for delays caused by customs or local postal services.

Shipping Methods

All retail orders are shipped via international postal services (Royal Mail, USPS, and equivalent local postal carriers). This is a reliable and trackable service.

Bulk or wholesale orders may be shipped via courier (DHL, FedEx, or similar) and may incur additional shipping charges depending on the order weight, volume, and destination country. You will be informed of any additional shipping costs before your order is confirmed.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress through the carrier’s website at any time.

If you do not receive tracking information within 3 business days of placing your order, please contact us and we’ll look into it right away.

Bulk & Wholesale Orders

Bulk orders may be subject to additional shipping charges depending on the quantity, total weight, and destination country. Please contact us before placing a bulk order so we can provide you with an accurate shipping quote and estimated delivery timeframe.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please:

  1. Check your tracking number for the latest updates.
  2. Check with your local post office or neighbours.
  3. Contact us at support@naturalherbsshop.com or through contact us form with your order number.

We will do our best to resolve the issue promptly. Please note that claims for lost shipments must be raised within 30 days of the dispatch date.